Our Story

Professional, personalized & reliable.

Our mission is to delight customers every day, with the finest quality products and best personalized service, at exceptionally competitive prices.

The idea behind Pins By Design was simple; to create a better customer experience for pin, coin and medal buyers. Pins By Design understands our customer needs and have addressed them with our service offering.

Personalized service

Call us and tell us exactly what you need. We can discuss options over the phone including design ideas, sizing, pricing, packaging and delivery dates. This personal service continues throughout you product development and shipment.

Design help

Yes we can create your design for free and make unlimited revisions until you are 100% satisfied.

Quality

Our products are of the highest quality, but you don’t have to take our word for it. Ask for samples of our work and we will happily ship them free of charge.

Pricing

Get an instant price for your product by using our online Build & Buy tool. Simply customize your order and see the cost right away! If you prefer, you can request a personalized quote, and our team will provide you with an exact price based on your specific needs.

Trustworthy

Pins By Design is a female owned and run business based in Seattle WA. led by Alice O’Brien. Our experience in pin making started back in 2006 with our sister company, Abbey Badges, based in Dublin, Ireland. Still not sure? Check out what our customers are saying in the testimonial section.

Reliability

We offer 100% money back if your product is not delivered to the product specification. We offer this with pleasure, as it almost never happens. We have a 0.01% return rate.

Relationship

Our valued customers come back to us year after year. But we don’t take that for granted. Each year we strive to improve upon the last with an even better design, service or price. This gets hard after many years, as it’s so good to start with!

Shipping

We know that your products are needed for events. Tell us up front your event date and we will confirm what’s possible.

What our customers are saying

We love the pins!

Dear Alice, We LOVE the pins! They are exactly what we had in mind, and you captured all the details we were looking to incorporate. Thank you so much.

-Margaret Ryder
You are an outstanding customer service representative.

Thank you for your promptness! Your customer service was as outstanding. I just wanted to take a minute to express my gratitude and thankfulness for you...

-Cindy Cao
My pins arrived quickly and blew me away!

I have been working with Pins by Design for a few months now and I honestly couldn’t be happier! There’s an open line of communication during the entire process, from…

-Kimberlee Lalas
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