FAQ

FAQs

The process is simple. Contact us by email or phone. Share your ideas of how you want your lapel pin to look, how many you need and what size you would like. You can send us images, sketches or just tell us in detail your vision. We take this information and create artwork and a quotation for you. You can make unlimited revisions to your artwork until you are 100% satisfied with the design. Note as you change the design the price may change also. Once you have approved the artwork and would like to place an order, we will ask you for your shipping address. Once we have this, we will create an order confirmation and send an electronic invoice to you. On payment production will start. 

Yes. There is a minimum of 50 pieces. 

Yes. Most used are gold, silver, brass & nickel, but we offer antiquing as well as dyed metal options. We can also texture the metal with sandblasting, erosion and fabric effects. 

Yes, we can. Using zinc alloy as a base metal we can create almost any shape. See our gallery for some ideas. 

We accept all major credit cards and debit cards, checks and PayPal. We also accept purchase orders from federal organizations only. 

We ship free of charge within the United States. We use USPS three-day priority mail. If you would like to use alternate shipping method or are outside of the United States let us know, and we will calculate the shipping cost for you. 

Typical production time is 10 to 15 business days, and three days shipping within the United States. If you need your product for an event date please let us know and we will see if we can do a rush order. 

We require payment in full prior to starting production. 

 

We keep your mold and artwork for three years from order placement. 

If you are reordering the same product with no modification within three years we can reuse your existing mold. You will not pay for a second mold and production time will be faster. There is a 50-piece minimum for reorders. Please quote your original order confirmation number when reordering. 

Our offices are based in Redmond Washington. We are an online business and do not have a storefront for walk-in customers. If you’re in the area we would be happy to meet you in a mutually convenient location, where we can show you samples of our work 

If you would like to see examples of our work, we would be happy to send these to you via mail, just ask. 

If you would like samples of your design [this makes sense for large orders of 500 pieces +], we can do this. We charge you the set-up costs, then we create the samples and send them to you. On placement of a full order we credit you back the set-up costs.