Our Story

Professional, personalized & reliable.

Our mission is to delight customers every day, with the finest quality products and best personalized service, at exceptionally competitive prices.

The idea behind Pins By Design was simple; to create a better customer experience for pin, coin and medal buyers. Pins By Design understands our customer needs and have addressed them with our service offering.

Personalized service: Call us and tell us exactly what you need. We can discuss options over the phone including design ideas, sizing, pricing, packaging and delivery dates. This personal service continues throughout you product development and shipment.

Design help: Yes we can create your design for free and make unlimited revisions until you are 100% satisfied.

Quality: Our products are of the highest quality, but you don’t have to take our word for it. Ask for samples of our work and we will happily ship them free of charge.

Price: We only make custom items, and therefore do not have a standard price list. However we are extremely confident that our fair and competitive pricing can’t be beaten. Talk to us, we are happy to price match a competitor bid with the same specification.

Trustworthy: Pins By Design is a female owned and run business based in Seattle WA. led by Alice O’Brien. Our experience in pin making started back in 2006 with our sister company, Abbey Badges, based in Dublin, Ireland. Still not sure? Check out what our customers are saying in the testimonial section.

Reliability: We offer 100% money back if your product is not delivered to the product specification. We offer this with pleasure, as it almost never happens. We have a 0.01% return rate.

Relationship: Our valued customers come back to us year after year. But we don’t take that for granted. Each year we strive to improve upon the last with an even better design, service or price. This gets hard after many years, as it’s so good to start with!

Shipping: We know that your products are needed for events. Tell us up front your event date and we will confirm what’s possible.